During the Theology Conference Q&A , Dr. Murray stated: At the core of all empathy and sympathy is humility, that you have something to learn from someone else... The first thing you want to do is just listen. I don't know about you, but this is the opposite of what I have done, which brought back memories for my daughter and me. I was not always the best listener nor the best learner when it came to helping her through some of her struggles. There are moments when she still feels sad over this, and I have more than my share of regrets as well. Thankfully this sadness does not mean that we have we have not reconciled nor forgiven one another. The sadness does not mean that our relationship isn't stronger and healthier, which it is by God's grace. But hurts take time to heal, and grief is part of that process. I don't whether it is just me or in the larger Christian culture, but it's hard dealing with sadness. It's a normal response to want someone to fe...